FREQUENTLY ASKED QUESTIONS

OUR FREQUENTLY ASKED QUESTIONS

At West Suburban Auto Body Shop, we understand that auto repair can come with many questions, and we’re here to help. Below you’ll find answers to some of the most common questions we receive. If your question isn’t listed here, please don’t hesitate to contact us for more information.

What is the Direct Repair Program (DRP)?

The Direct Repair Program is a collaboration between repair facilities and insurance companies, allowing for a smoother, faster repair process. As a DRP-approved facility, we meet stringent quality standards and work directly with insurers to expedite your claim.

Yes, we offer a lifetime warranty on all our workmanship and refinishing services, giving you peace of mind that your vehicle is in good hands.

Absolutely! Our experienced team is equipped to handle all aspects of vehicle repair, from minor dents and scratches to major collision damage and full body refinishing.

We utilize state-of-the-art digital paint matching systems and premium paint technologies like PPG’s Envirobase to ensure a perfect match to your vehicle’s original finish.

Yes, all of our technicians are ASE and I-CAR trained and certified, ensuring the highest standards of repair quality and safety.

We proudly partner with all major insurance companies.

The duration of repairs varies depending on the extent of the damage. We assess each vehicle individually and provide an accurate timeline, ensuring quality work while minimizing your downtime.

Yes, we offer discounted rental vehicle assistance through Enterprise and Hertz to ensure you’re not left stranded while your car is being repaired. 

You can obtain an estimate for your vehicle’s repairs either by visiting us in person for a comprehensive evaluation or by scheduling an online estimate/appointment on our Carwise page.

Yes, you have the right to select the repair shop of your choice. We can work with any major insurance company to facilitate your repairs.

TESTIMONIALS

Lilly H.
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West Suburban Auto shop did an amazing job! I left this place feeling happy and confident. Everybody who works there was very kind! Out of a couple places I went to for estimates, I knew I had to choose them. I would definitely recommend this place. Thank you again for making my car look amazing.
Linda F.
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The office manager as well as everyone I’ve ever dealt with here offer TOP NOTCH customer service!! It may sound odd saying I love this auto body place but I do!! I won’t take my car anywhere else.
Greg E.
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WINNING TEAM! Three excellent body work experiences with Jon and Team @ West Sub over the last 18 months 😀 We appreciate the care they take communicating, restoring, and managing the process. Jon has provided technical assessments and alternative ideas that have reduced our repair costs. He has a great network in the area that has helped us with mechanical issues too! Check them out!
Holden Z.
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John and Will were awesome to work with. My truck got in a nasty collision with a pole and they made it look brand new. Awesome dudes, awesome work and they didn't screw me on price. Would recommend to anyone that needs body or paint work done on their vehicle.
Allen H.
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I have become all too familiar with this fine shop from two recent repairs. Their work is the best I have seen. Communication about details involved are clear and timely. West Suburban stands out. My Honda Civic looks great now.
Charlie L.
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This was the third time i have used them. They are simply the best. They do a great job in a timely manner. They are more then reasonable. I would not use any one else.
Catherine P.
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Third time using West Suburban, service is unbelievably good. Honest company and good people, would recommend to everyone!
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VISIT US IN GLEN ELLYN

Conveniently located on Roosevelt Road in Glen Ellyn, our shop welcomes you with a commitment to exceptional craftsmanship and customer care. Whether you’re seeking expert advice, immediate repair services, or simply want to discuss your vehicle’s needs, our friendly and knowledgeable team is here to assist. 

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